ServiceDesk Plus > Features > Integrations > Enterprise helpdesk chatbot Employ an intelligent support agent and deliver 24/7, conversational support! Zia, Zoho's AI. El chatbot integrado de Microsoft Teams ahora les permite interactuar con ServiceDesk Plus para obtener información y realizar diversas acciones de la mesa de servicio directamente desde Teams y así solucionar los problemas más rápido. Access to conversation tools and APIs. Pre-built ManageEngine ServiceDesk Plus Chatbot Download your FREE ServiceDesk Plus chatbot at. With ServiceDesk Plus, you can manage ambitious IT projects without configuring a separate project management tool using the integrated Projects module. O ServiceDesk Plus adiciona um amplo. 15 seconds. Executing service desk functions like assigning technicians along with editing and picking up tickets from your mailbox using the ServiceDesk Plus add-in for Outlook Tracking the availability of technicians by syncing leave information between Microsoft Calendar and ServiceDesk Plus ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. Slack Integration. ManageEngine is named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms, with this year marking the third consecutive year of placement in. Release Management in ServiceDesk Plus ServiceDesk Plus now supports Release Management. Choose a conversation style and type your prompt. 5. 77 Plastic Surgery embodies this with its chatbot that streamlines new customer inquiries by documenting their area of interest and surfacing relevant information. Mobile-optimized. Here are some ways Virtual Agent is helping organizations scale their ITSM operations: 1. Technicians can initiate chats with requesters from ServiceDesk Plus bot in Microsoft Teams. support@servicedeskplusmsp. Help Scout. , by just typing a command or asking Zia via the chatbox. key. This bot is available only in one-to-one chat. Let me introduce our New ServiceDesk Plus ChatBot No more long waiting for email replies or callbacks from the support team. If your product launched in marketplace please let me know, thanks. Chat with Technicians - ServiceDeskPlus User GuideLearn how to use the Live Chat feature of ServiceDesk Plus, a powerful help desk software that lets you communicate with technicians in real-time, create requests from chat transcripts, and collaborate with other users. Introducing Fin: Intercom’s breakthrough AI chatbot, built on GPT-4. Also, additional interactions within the same query type would be a nice plus (for engagement), but ultimately not necessary if you just want the chatbot to resolve such simple queries directly. Chatbots are enabling businesses to achieve. 3. 30 seconds. Chat with ManageEngine Sales. 3 years ago. As a Business Analyst with 4+ years of experience at Acropolium, I have served as a vital link between our software development team and clients. Conversations are handled through the Bot Framework connector. Jira Service Desk has. Coworkers spend eight-plus hours a day working together for many years, often in the same office; a robotic help desk experience feels unnatural. servicedesk plus python scripts. Help Scout is a complete customer support platform that includes every tool you need to deliver an outstanding customer experience. Threema The most secure messaging app. ServiceDesk Plus help desk software is available on both cloud and on-premises platforms. 24 hours. ManageEngine ServiceDesk Plus is a full-featured help desk platform that follows the ITSM standard for IT. Learn how Microsoft Teams can support IT Helpdesk through Chatbot. com Toll-free number: +1. No need to wait for an available live agent. Live Virtual Help Desk offers integrated Service Desk and Server Support services globally from our offices in North America! We offer a Fixed Monthly Cost and. Integrate Appy Pie Chatbot with ManageEngine ServiceDesk Plus to automate your tasks with workflow automation. admin. 0. Manage Engine Service Desk Plus es un software integral de atención al usuario y de gestión de activos. 2. We researched on some chatbot addons they are good, while I saw you applied AI technology into your products which make chatbot more intelligent. ai from Actionable Science is an advanced full-featured IT Service Desk Platform that is designed to Auto resolve a full range of IT Requests right from Microsoft Teams. ServiceDesk Plus's incident management software is designed to resolve IT incidents faster, minimize downtime, automate ticket workflow process, meet SLAs on time, enhance service quality, and improve IT help desk efficiency. You can also set up Zia Bot which performs various service desk operations via chat commands or voice calls. SupportCenter Plus. I thought if I could make my users have to submit all help desk request through a chat bot in Teams, that would help implementation of the tool. Just a few clicks and it’s ready to go. ChatGPT Plus: $20/month. Get all the service desk technical support that you need for ServiceDesk Plus On-premises and cloud models. It empowers. The AI system is programmed to respond to customer queries and requests, and it can simulate a human conversation by using natural language processing. The Admin page looks similar to the. Customize your ServiceDesk Plus integration with the following triggers and actions. ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. Your personal account manager will help you to optimize your chatbots to get the best possible results. interfaced server, to simplify close work orders. When requests are assigned to support groups, the bot will trigger notifications in the mapped channel. You can instantly switch to voice chat by clicking the Call button on the upper-right corner of the chat window. ChatBot. Welcome to ServiceDesk Plus' customer portal. By integrating an AI layer into the process to answer the repetitive but necessary questions that come every day, service desk agents will realize incredible benefits. He has also authored the article, "Machine Learning and ITSM: Helping Help Desks". They next try calling the service desk but. Chatbots could be used in the onboarding process, for example, where the new employee asks the chatbot and gets an answer immediately, rather than having to contact various departments. Hi, I have a bunch of users who refuse to open tickets without messaging someone first on teams. The way in which users communicate with companies has quickly evolved, moving from traditional channels like email or the telephone to real-time conversational message platforms. ServiceDesk Plus MSP. An end user in the field (e. interfaced server, to simplify close work orders. The IT help desk plays an important part in the provision of IT Services. You can't add more hours to the day. For Normal users type User name as iblXXXXX or iblfmXXXXX. Salesforce — Provide Effortless Customer Support. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. IT Help Desk Bot All Use Cases > Applications Salesforce Slack Marketo NetSuite ServiceNow Workday All Apps >. About 70-80% of enterprise BI projects fail. What’s New. ServiceDesk Plus integration. ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides help desk agents and IT managers an integrated console to monitor and maintain the assets and IT requests generated from the users of the IT resources in an organization. IBN 4,256. HubSpot Chatbot Builder: Most user-friendly chatbot builder. . However you can configure your IVR mail address in Servicedesk. Change Management: Based on 24 ManageEngine ServiceDesk Plus reviews and verified by the G2 Product R&D team. Organizations across the world use this solution to automate and streamline their IT. Provide intelligent exchanges powered by generative AI and automated resolutions to common issues. iPhone and Android users can download the Bing app and access the chatbot from there. Request a personalized service desk demo for free and take a live test drive of ServiceDesk Plus help desk software with our product experts. ServiceDesk Plus also includes native project management, and enterprise service management capabilities that enable service. Building an IT service desk to scale4 Replies. ServiceDesk Plus Cloud enables IT teams to implement effective and efficient ITSM best practices, such as incident management, problem. 50/5. Create custom Zia actions that convert tickets into workflows and trigger actions in external tools integrated with the service desk. - GitHub - MrSimonC/Manage-Engine-Rest-API: A python based interpretation of the Manage Engine Rest API, normally written in xml, used with the Service Desk Plus product. Welcome to TalkDirtyAI! Enter an open-ended prompt to set the scene, and let the AI put you on a tantalizing journeyResponsa ChatBot is a virtual assistant which responds in real time to questions asked frequently by users by querying your Knowledge Base of FAQs and helps them manage their Jira tickets. There are three main types of chatbot platforms available on the market: Guided flow or rule-based chatbot builders: Guided flow chatbots, also. We take information security seriously. Monthly Active Users per month. On the end-user front, similar chatbots are helping end users to find solutions to their simple issues and to track the status of their requests without having to. Message Center Your shared messaging inbox. Plus, you can use it in several internal communications platforms, whether it’s Slack, Microsoft Teams, or Facebook Workplace—which all but ensures that it can work at your organization. We quickly launched a collection of AI features for our Inbox, applying this technology to deliver efficiency gains. An up-to-date FAQ also provides answers for. ManageEngine ServiceDesk Plus Cloud. The Ultimate Guide to ManageEngine ServiceDesk Plus Chatbot Aug 15, 2023 The Ultimate Guide to ServiceNow Chatbot Aug 10, 2023 No more next content. Click the Request tab in the header pane. Dear Customers, We are glad to announce that Zia, the AI assistant from Zoho, is now available for as a conversational virtual support agent for the users of the cloud version of ServiceDesk Plus. ChatGPT can handle a wide array of queries, reducing wait times, and. The chatbot will be available under Admin as shown in the screenshot below. The Extract from ManageEngine ServiceDesk Plus Bot is a powerful tool that allows you to easily extract data from your ManageEngine ServiceDesk Plus tickets and integrate it with other systems or workflows. June 27, 2023. Redefina las experiencias de servicio para los usuarios finales y los técnicos con el asistente de mesa de servicio basado en IA. Discover the meaning of your service desk data for better business decisions. An IT helpdesk bot helps by providing a single access point and. 924. The Create HelpDesk Tickets template is an additional way to collect customer details and support tickets — through chatbot conversations. For ServiceDesk Plus users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self. Use Workbot as Your Service Desk Chatbot. ServiceDesk Plus Cloud is hosted in state-of-the-art data centers around the world that are run by dedicated teams, ensuring high availability. You can configure additional fields for all the service requests (irrespective of the service category) or service requests of a specific service category. Ing. Automate Your IT Help Desk with AiseraGPT. ServiceDesk Plus offers powerful native integrations with industry-leading apps from ManageEngine to give you a 360-degree view and control of your IT infrastructure. Both technicians and end users need various kinds of information about their service desk tickets during the ticket life cycle. HipChat Integration. 80/user/month. BMC Remedy Mid Tier 9. ChatGPT is an artificial intelligence chatbot developed by OpenAI and released in November 2022. With a. ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Having help desk software that integrates with Microsoft Teams is a clever way to allow end-users to interact with the IT support team in a simple but formal way. About ManageEngine ServiceDesk Plus Cloud. With BotCore, building your chatbots is an easy task. Service desk license costs start at $0 and you can buy a monthly, quarterly or annual plan based on your budget. AdventNet ManageEngine ServiceDesk Plus – User Guide AdventNet, Inc. Increasing the number of agents to handle support volume might not always be a feasible option. Help desk software has a lot of AI at work behind the scenes. Request now!Nothing escapes Zia. Customizable live dashboards. BotCore’s ServiceDesk chatbots are optimized for mobile devices and. How to connect Instabot: Chatbot Platform + ManageEngine ServiceDesk Plus Cloud. " - Murali Subbrao, Sr. Toll Free No: 1-888-720-9500. The COVID-19 pandemic gave them no choice but to fast-track the formulation of their WFH strategy in the. Try it free. Speed up ticket resolution with instant and automated email notifications - Send automated IT help desk alerts to end users and IT staff in response to specific events. Servicedesk plus python scripts. Zia Bot helps users perform 20 different operations including raising tickets, assigning technicians to requests, accessing service catalogs, raising service requests, viewing solutions/announcements, etc. The authentication between ServiceDesk Plus and integrated application is through an API key. Zia Bot. Technicians can now initiate chat with requesters from Microsoft Teams using the ServiceDesk Plus bot. Zia Bot helps users perform 20 different operations including raising tickets, assigning technicians to requests, accessing service catalogs, raising service requests, viewing solutions/announcements, etc. 2. . Close the chat window to end a request chat. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. If you want to integrate HelpDesk with ChatBot, you first. Chatbot Engage and reach your customers 24x7 with ready-to-go chatbots. Read More: 8 Strategies to Make Ticket Escalation Process More Effective. In this article, we will discuss how AI-based chatbots and virtual assistants can help IT administrators overcome the challenge of handling an incident flood without taking a major hit to productivity. NOTE : In Light of COVID-19 were operating with a limited team,Please log calls only for important issues. You can also ,, and integrate Live Chat. Why? A chatbot can look after 30% of a service desk’s tickets, giving human agents more time to focus on solving the big challenges that make a real difference. We have migrated to our new support portal where you can access all ManageEngine products, resources, knowledge base, and community with just one set of login credentials. regards, Uma. Enhanced chatbot, ESM, and UI. ServiceDesk Plus Cloud is a SaaS-based, help desk solution with integrated asset, purchase, and contract management. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library) compliance. I would like to find a teams integration that allows users to do two things. Use problem custom functions to manipulate data in ServiceDesk Plus/third-party applications, and execute custom actions. Australia: 1800 631 268. By automating various service desk processes with ServiceDesk Plus, you can shift the responsibility of handling repetitive and simple tasks such as assignment, automated notification, and categorization away from your technicians and let them focus on more important tasks. Add the ticket id # 6169148 to the subject of the email. Wrike is a help desk tool trusted by 20,000+ organizations worldwide and is suitable for any size team. Get quote. The best bots create genuine customer experiences that are indistinguishable from an interaction with a live agent. Make it easy to create tickets from public channels and direct messages with a bot . North America is the center of chatbot startups. Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver. Zia, Zoho's AI assistant for business, is available as a virtual conversational support agent, Zia Bot. Thanks to conversational AI technology, the chatbot communicates just like a human. By responding instantly, chatbots improve employee engagement and satisfaction. The ServiceDesk Plus MSP app will be added. Get a unified view of IT ops within the service desk console. UK: 0 800 028 6590. The 30-day trial allows you to test with 2 technicians and manage 250 nodes. No Code - Free ServiceDesk. Intercom: Best chatbot for customization. Administrators can now create custom commands and execute actions in Microsoft Teams right from the ServiceDesk Plus bot. Time zone/language barriers with phone support. 3. Rezolve. In addition to those foundational services, the software offers automation to streamline support operations. If you click on the three dots icon in the top right corner, you can choose between 5 options: Show or hide Debug mode — it shows the names of all the actions and interactions that happen during the chat. There is a free plan with 500 interactions limited. In other words, the application provides an option for managing help desk tasks when you’re not. ServiceDesk Plus enables financial institutions and banks to respond proactively to incidents and security threats while helping to manage IT infrastructure efficiently. Zendesk service desk software is a scalable solution that can improve your customer and employee experience by offering conversational 24/7 support. HubSpot Chatbot Builder: Most user-friendly chatbot builder. Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. Delhivery Integration (Plug-in mode) Azure DevOps Integration. To use Microsoft's new Bing Chat AI: Visit bing. Perform various service desk actions—like adding notes, as well as picking up, assigning, and closing tickets through actionable cards—within the chat window of ServiceDesk Plus. An annual subscription for 10 users starts at $1,195, which works out to less than $10 per user per. What is ManageEngine ServiceDesk Plus? IT help desks can leverage ServiceDesk Plus to deliver better support experiences by converting every support email into a ticket and automating the ticket resolution process. , a sales person) reports that their laptop is slow and needs to be replaced. Use the ServiceDesk Plus chatbot to fetch service desk information. The different types of fields are Text fields, Numeric fields, Date / Time fields and Decimal fields. Shared inboxesCopilot Studio is built on the foundations of leading conversational AI technologies including Power Virtual Agents, and is interoperable with Azure AI Studio and more. Creating a self-service knowledge base is one of the best service desk automation ideas. As the bot takes mundane tasks away from their service portfolio, the IT support staff can focus on more complex and value-adding responsibilities that require a human touch. Org Admins can store their official contact details to help us reach them instantly during any security update or release. SDP close. 1-Login. ManageEngine ServiceDesk Plus is a full-featured help desk platform that follows the ITSM standard for IT. Step 2: Pick one of the apps as a trigger, which will kick off your automation. ”. Wrike lets you flag helpdesk tasks and add colors assigned to custom categories like status or project type. ServiceDesk Plus MSP is a web based, full-fledged ITSM suite designed specifically for managed service providers. , by just typing a command or asking Zia via the chatbox. by admin August 30, 2023. Now, the Bot Endpoint is being updated. Denotes the request object that holds minimal request data. Now ChatBot can instantly provide answers to your question and problem related to ServiceDesk Plus. One of Bard’s strengths is that it is great with text. Call Zia into action from any touchpoint in your enterprise. When you select this option, Zia will help you set up your ServiceDesk Plus instance. Ashwin Ram R is an ITSM evangelist at ManageEngine, a division of Zoho Corp. Integración de ServiceDesk Plus con aplicaciones móviles nativas. To boost your service desk agent’s productivity, our chat queues are built to allow them to engage on an individual basis while simultaneously supporting multiple employees. ServiceDesk Plus > Características > Empresarial > Plataforma Chatbot. Pricing: Enterprise plan for $4800/year for 5 agents, starting from the 2nd year 50% off the price. Meet Zia - the conversational AI chatbot. On the left pane, click the icon and select Developer Portal. BMC Remedy Mid Tier 9. When you sign up for Workativ Assistant, you’ll be required to name your workspace. A text in a plain format. Google’s Bard is a multi-use AI chatbot — it can generate text and spoken responses in over 40 languages, create images, code, answer math problems, and more. Fully integrated IT asset management compiles hardware, software, and POs. 4% of the market size. You need no technical knowledge and your ServiceDesk bots are ready to be deployed with 99% uptime within a few weeks. 1. Therefore, we recommend that you assign a person as an editor in ServiceDesk Plus to validate such requests and avoid making some costly mistakes. ManageEngine continually improves the product with each release adding. As such, enterprises need an enterprise chatbot that can meet and exceed regulatory requirements. By using the /create request chat command, you can create a new request from the ServiceDesk Plus chat bot on Microsoft Teams. 77 Plastic Surgery. Cómo crear un bot para WhatsApp paso a paso e integrarlo con su Service Desk. ServiceDesk Plus MSP is a web based, full-fledged ITSM suite designed specifically for managed service providers. Zia continuously learns from the ServiceDesk Plus data, and you can also track her learning. Step 2: Pick one of the apps as a trigger, which will kick off your automation. When a customer initiates live chat, your agents are notified of every incoming request with visitor notifications. The support groups in ServiceDesk Plus can be mapped with the respective Teams channels. Multiple support options. Live Chat Chat with your customers. 2. Problems are IT's long-term pains and “hard-to-diagnose” challenges. By integrating ManageEngine ServiceDesk Plus with Workativ Assistant, you ensure your employees get the IT/HR support they’d love. Step 1: Authenticate ManageEngine ServiceDesk Plus Cloud and Slack. servicedeskplus. ServiceDesk Plus On Premise : Integrate with ServiceNow using Zoho Flow. Embrace AI technologies for smart and intelligent automation. 8 million in revenue by 2027, up from $40. Choose ManageEngine ServiceDesk Plus and ChatGPT as your apps: Once you've logged in, choose ManageEngine ServiceDesk Plus and ChatGPT as your apps from the list of available apps. How to Build ManageEngine ServiceDesk Plus Chatbot Without Coding. ServiceDesk Plus integrations and automations Schedule a demo Do everything in one place. Please i need some little assistance on this. You can open the request details page from the chat window anytime by clicking the request ID in the chat window. Drill-down Analysis for. CO. “If the subject line of a ticket contains the phrase ‘New Hire’, Trigger a workflow to automatically set hiring tasks on the ticket. Administrators can now create custom commands and execute actions in Microsoft Teams right from the ServiceDesk Plus MSP bot. Low-code app development platform - View API. With 5,000+ supported apps, the possibilities are endless. ManageEngine ServiceDesk Plus is an IT service management (ITSM) software that offers a comprehensive set of features and capabilities for managing and resolving IT-related issues. Immediately after installing the bot, you will be. Service catalog standardizes service request and fulfillment processes. 2. See conversation basics. We have created a bot using the App studio and it's working for all of our clients except one. continous work order time checker and alerting to telegram add simple text files: telegram. ServiceDesk Plus Cloud enables IT teams to implement effective and efficient ITSM best practices, such as incident management, problem. For ServiceDesk Plus users and organiza. But the IT helpdesk or service desk is also a costly function, relying on technical support and live chat agents to respond to incidents and service tickets. Build a smart virtual assistant with AI and no-code chatbot building platforms. 2. In the IVR mail box set the option to forward a copy of the mail to Servicedesk mail box. View status of tickets if they provide a number. Integrate TapRight Chatbot with ManageEngine ServiceDesk Plus to automate your tasks with workflow automation. Type in a question or choose from the displayed actions. Step 1. This service pack will be released this week and you can directly upgrade from 13000 or later to 14002. Mobile Device Management software - View API. ServiceDesk Plus is offered as both on-premises and cloud solutions. Welcome to ServiceDesk Plus' customer portal Your go-to place to find answers to your service desk questions We have migrated to our new support portal where you can access all ManageEngine products, resources, knowledge base, and community with just one set of login credentials. com with the Microsoft Edge web browser. There are two. The support groups in ServiceDesk Plus MSP can be mapped with the respective Teams channels. Hi Comac, Please recreate the issue, generate a Support file from the Community (headset icon) tab and send it to support@servicedeskplus. When you select this option, Zia will help you set up your ServiceDesk Plus instance. NOTE : In Light of COVID-19 were operating with a limited team,Please log calls only for important issues. Moreover, you can plug the ServiceDesk Plus chatbot into Microsoft Teams and use it to perform many service desk operations without leaving your conversations. ServiceDesk Plus ChatBot is designed with (AI) Artificial Intelligence and (NLP) Natural Language Processing features. The BOT will offer step-by-step instructions to implement the product. Use the ServiceDesk Plus chatbot to fetch service desk information. Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. Access our IT help desk support repositories, troubleshooting guides, product tips & tricks, best practice guides, FAQs & more. 0. These mails will be fetched into Servicedesk and it will get created as request. ServiceDesk Plus is PinkVERIFY certified by Pink Elephant for five ITSM processes: Incident Management, Problem Management, Service Request Management, Change Enablement, and IT Asset Management. Build chatbot widgets for a website or integrate them with suitable third-party platforms and users can also share your bot with others. Now ChatBot can instantly provide answers to your question and problem related to ServiceDesk Plus. Once a member of your service desk submits a “create ticket” command in a customized platform bot, the workflow gets triggered. Pricing Overview. Aug 16, 2022, 8:32 AM. Click on the new "ServiceDesk Plus MSP" application. Drill-down Analysis for. Zia is now available as a virtual conversational support agent for ServiceDesk Plus Cloud. There’s no need for breaks, no vacations, no sick days – they simply work all day, every day. Article. Use ServiceDesk Plus Cloud Bot. A python based interpretation of the Manage Engine Rest API, normally written in xml, used with the Service Desk Plus product. We have ManageEngine ServiceDesk Plus on prem. Is the Activities tab accessible in Teams integration? Currently, it is not possible to access the Activities tab in Teams. We are working with our AI / ML framework team. Assign Tasks for New Employee Onboarding Process. HubSpot Service Hub. 1. According to Open AI’s President Greg Brockman, more than a million people signed up to try the chatbot in just five days of its launch. Get started with a free trial today. You can try it for yourself with a free 14-day trial and then revert to its Standard ($20 per month per user) or Plus plan ($35 per user per month). The Pre-fill feature in ManageEngine ServiceDesk Plus Bot simplifies the process of filling out forms by automatically populating relevant fields with pre-existing data. Google has been in the AI race for a long time, with a set of AI features already implemented across its product lineup. In the current design of Service Desk Plus, we have Live chat feature, we are yet to have AI chat bot. ChatGPT is free during the research preview, but this may not be permanent. The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Stay responsive to ServiceDesk Plus Cloud requests without stopping for manual updates. Zia h. Encuentre todos nuestros eventos y webinars sobre nuestro software de mesa de ayuda y servicio TI ServiceDesk Plus. Visual data alerts. 77 Plastic Surgery embodies this with its chatbot that streamlines new customer inquiries by documenting their area of interest and surfacing relevant information. Choose ManageEngine ServiceDesk Plus and Appy Pie Chatbot as your apps: Once you've logged in, choose ManageEngine ServiceDesk Plus and Appy Pie Chatbot as your apps from the list of available apps. If you are looking to avail support for the cloud version of ServiceDesk Plus,. Try it out in your customer service process and become even more proactive. Try it now for free.